State Farm® Insurance Agent Al Schelling
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cam Lee
September 16, 2024
5
out of
5
rating by Cam Lee
"Great local office to handle your insurance. Quick, easy, and everyone is nice!"
We responded:
"Cam, thank you for your wonderful review! I'm glad you found our office quick and easy to work with. It's great to know that our team's friendliness made a positive impact on your experience. If you ever need further assistance, we're here to help. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Richard Leigh
August 23, 2024
5
out of
5
rating by Richard Leigh
"I've been going here for a couple of years now, and al is great, and his team 👏 the more coverage u want and / or need, it's a little costly, but it's worth it."
We responded:
"Hello Richard, thank you for the 5-star rating! We are delighted to hear about your positive experience with our insurance agency. Your feedback is greatly appreciated. If you ever need assistance in the future, feel free to reach out. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
M. F. (Bookwyrm)
August 15, 2024
5
out of
5
rating by M. F. (Bookwyrm)
"Very fast responses and very helpful in finding the best deal for your coverage"
We responded:
"Thanks for the awesome review! I'm glad we could help you get a great deal for your coverage. If you need anything else, we're here to assist. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Shala Clow
June 14, 2024
5
out of
5
rating by Shala Clow
"State Farm has made a stressful situation so easy, everyone has been so nice, helpful and understanding! I recommend State Farm to my friends and family and will continue using them for my insurance. I am very satisfied with the services they provide and can’t thank them enough!"
We responded:
"Shala, we are ecstatic to hear about your positive experience with our team at State Farm! We are pleased to have provided you with helpful and understanding service during a stressful time. Thank you for recommending us to your friends and family. We look forward to continuing to meet your insurance needs! - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Elijah Cooper
June 12, 2024
5
out of
5
rating by Elijah Cooper
"called in because the website wasnt working, Colton picked up the phone and was extremely helpful in getting me what i needed an pointing me in the right direction!"
We responded:
"Elijah, I'm pleased to hear that Colton was extremely helpful in assisting you and pointing you in the right direction when the website wasn't working. We're grateful for your positive feedback and glad we could provide you with the service you needed! If you have any more questions or insurance needs, feel free to reach out. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Anaiah Payne
March 7, 2024
4
out of
5
rating by Anaiah Payne
"I've always had great experiences with this agent and their team. Even though I live a few hours away and haven't lived in Decatur in 5 years or so, I decided to stay loyal with this agent. However, today I had a unprofessional experience with Rodrigo that has caused me to look for an agent in my town (was going to anyway, I was just being a snail about it). I simply called to see why there was an increase in my insurance because life happens & I wasn't paying attention to my previous paid payment, so I just wanted clarification. He told me rates went up and I simply asked why wasn't I notified because I didn't know if I had missed an email or mail regarding it. His response was "we don't notify you of rate changes. You don't get notified when prices of Oreos goes up when going to Walmart." How can you compare increased prices of Oreos (a non-essential item) to car insurance (a essential item paid MONTHLY) increasing in price? Common sense would tell you anyone would want to know if their car insurance cost is going to increase & why. The added snide comment was both unnecessary and simply illogical/dumb. HOWEVER, with today put aside, I would still recommend this agent."
We responded:
"Hi Anaiah, I have sent you a text and followed up with detail on the reasons for our recent price increases. I value your business and look forward to talking to you more about this. "
Jennifer Park
December 29, 2023
5
out of
5
rating by Jennifer Park
"Al and his office staff are the best. If you want an agent that cares about his clients he is the one! Thanks Al and Rodrigo for taking care of me all year long. Happy New Year!!"
We responded:
"It is a pleasure working with you, Jennifer. Our team strives to provide excellent service, and we are happy to hear that our team delivered for your insurance needs! Rodrigo always puts our customers first."
Tyler Thompson
December 14, 2023
5
out of
5
rating by Tyler Thompson
"Rodrigo is top notch as always! Friendly and pleasant to speak with, and efficient in getting things done. Will continue to use state farm Al Schelling due to him."
We responded:
"Tyler, we’re glad to hear how Rodrigo was able to help you with your coverage needs! He is a key part of our team, and we value your feedback on how well he was able to assist you."
Patti Bolt
December 10, 2023
5
out of
5
rating by Patti Bolt
"Thanks Rod for helping me get my insurance lower and moved over quickly! Appreciate you all!"
We responded:
"Thank you for the five-stars, Patti! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Nicole Soares
December 8, 2023
5
out of
5
rating by Nicole Soares
"THANK YOU Rodrigo, Al, & Lisa for your knowledge, professionalism, & willingness to help!"
We responded:
"Nicole, it was a joy working with you. Thank you for the recognition for Rodrigo and Lisa! They are a valuable part of the team and we value how much they care about all our customers."
Aaron Gerling
December 8, 2023
5
out of
5
rating by Aaron Gerling
"Great staff and very friendly! We appreciate all of Rod and Al's on getting our policies moved over! Thanks guys!"
We responded:
"Aaron, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Decatur, IL."
Trisha Gerling
December 8, 2023
5
out of
5
rating by Trisha Gerling
"Awesome service, very friendly! We appreciate all of the hard work you guys did to get our insurance started with no delays! Thanks, Rod!"
We responded:
"We love seeing five-stars, Trisha! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Tristan Brown
December 6, 2023
4
out of
5
rating by Tristan Brown
"I walked in about 10 minutes before they closed for Thanksgiving. One of the workers stayed over for about a hour getting me the best rates. When it came down to payment I was extremely satisfied with my monthly rate. Everyone in the office was easy going nice friendly and upstanding."
We responded:
"Thank you, Tristan, for the amazing review! Our team works hard to provide a great insurance experience in Decatur and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Peyton Miller
December 4, 2023
5
out of
5
rating by Peyton Miller
"Love the deals! Everyone is so helpful and friendly and the communication is great! Rod was especially helpful!"
We responded:
"Peyton, thank you! We love seeing reviews like this. Rod always puts our customers first and we are glad he was able to assist you with your insurance needs."
Austin Faith
December 4, 2023
5
out of
5
rating by Austin Faith
"Very helpful! Got both car insurances done quick, easy and cheap!"
We responded:
"Austin, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your auto insurance policy."
Judy Hedges
December 1, 2023
5
out of
5
rating by Judy Hedges
"Great prices on car and renters insurance. Al and the reps are very nice and answers all questions. Very professional and wouldn't switch for no reason. Great. Keep up the awesome work."
We responded:
"Thank you so much Judy. I have the best team I could ask for! We appreciate your business."
Rico Soares
November 29, 2023
5
out of
5
rating by Rico Soares
"Al Schelling is a great agent and his entire staff is awesome! Al, Rodrigo and Lisa are incredibly helpful and knowledgeable! If are in need of Auto and Home insurance contact them!"
We responded:
"Rico, it is a joy working with you! Thank you for the praise for Rodrigo and Lisa! They are a vital part of the team and we value how much they care about all our customers. Thanks for trusting us with your auto and home insurance policies!"
cole phillips
October 12, 2023
5
out of
5
rating by cole phillips
"Al and his employees are great! After speaking with Colton specifically, he was super helpful and made my experience easy."
We responded:
"Cole, it was a joy working with you. Colton is a wonderful member of our team, and we’re glad he was able to assist you with your insurance needs."
D'Anthony Hopkins
October 12, 2023
5
out of
5
rating by D'Anthony Hopkins
"Colton has great energy and knowledge in everything insurance! 10/10 recommend Al Schelling’s office!!!"
We responded:
"We love seeing reviews like this, D'Anthony! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Shaney Youth
October 6, 2023
5
out of
5
rating by Shaney Youth
"Good customer service!"
We responded:
"Thank you for the five-stars, Shaney! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
May Ray scrubbie galz
September 21, 2023
1
out of
5
rating by May Ray scrubbie galz
"These are very nice people where I was at the other day but I will not do insurance with them because of certain reasons that my family has gone through and Mom and I have gone through some man hit us on the side the other day it was his fault so I don't do any business with State except when somebody hits us and that is there insurance"
We responded:
"May, I am so glad to hear that you were treated well by my team. Please do not hesitate to call or stop by if there is anything else you need in this case as we want you to be very happy with State Farm. "
Danielray Pickrel
August 23, 2023
5
out of
5
rating by Danielray Pickrel
"Great phone call."
We responded:
"Thank you for the positive review, Danielray! We appreciate you!"
David Patrick
July 7, 2023
5
out of
5
rating by David Patrick
"Al Shelling was very helpful when I was checking around on insurance and when he said he would call me back he did. The staff was very friendly and professional. Everyone works together to take care of their clients. I would definitely recommend his insurance office. I called two or three different times and he was busy his staff would take the information and were very helpful and took care of the problem. You always get to talk to someone. Great staff to work with. Love to be able to call and I get to talk to a real person instead of an answering machine. Thanks a lot Al Shelling, David Patrick"
We responded:
"David, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Marcia Taylor
July 5, 2023
5
out of
5
rating by Marcia Taylor
"Very nice people that are knowledgeable in their field of work also comfortable office setting makes you feel welcomed."
We responded:
"Thank you, Marcia! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations. We hope to provide you with excellent customer service and coverage!"
Sarah Shupenus
June 27, 2023
5
out of
5
rating by Sarah Shupenus
"Working with Al is always an easy and timely experience, and I always walk away feeling confident in his services and advice. Everyone should be so lucky to have an insurance agent like Al."
We responded:
"Sarah, it is a joy working with you. Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. Feel free to contact us anytime if you ever need anything!"