State Farm® Insurance Agent Al Schelling
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nikki Walls
February 9, 2025
1
out of
5
rating by Nikki Walls
"We have had a few claims, and in each our agent has done a poor job helping us. I’m not really sure what his position is for, considering we have had to advocate for ourselves, communicate with adjusters, set appointments, and appeal decisions. When we had a house fire in 2017, we had a really tough time getting ahold of the adjuster and having the proper things replaced, and our agent didn’t help us AT ALL with that. Overall our experience has been negative, and his attitude toward us was “well if you have to cancel your policy oh well, I have plenty of other clients.”"
We responded:
"Mrs Walls I am very sorry that you feel this way and I do value each of our customers. I did call and leave a message with you the other day with clarification on the issue we discussed. If you have any other questions I will be at the office and will help out. "
Deb Watkins
October 10, 2024
5
out of
5
rating by Deb Watkins
"Friendly environment"
We responded:
"Deb, thank you for your wonderful review! I'm happy you enjoyed the friendly environment at our office. We're always here to help with any of your insurance needs. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Kennyotta
October 10, 2024
5
out of
5
rating by Kennyotta
"Love the atmosphere and best customer service!"
We responded:
"Kennyotta, thank you so much for your kind words! I'm glad you enjoyed the atmosphere and our customer service. We strive to create a welcoming environment and provide top-notch service. If you ever need anything else, feel free to reach out. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Bianca Aguilar
October 5, 2024
5
out of
5
rating by Bianca Aguilar
"Colton was the best! He helped me out with my renters insurance and got me the best deal possible. He made the process smooth and I was able to get it done in 10 minutes. Thank you Colton!"
We responded:
"Bianca, thank you for sharing your experience! I'm happy to hear that Colton was able to assist you with your renters insurance and make the process smooth and quick. We appreciate your kind words and are always here to help with any future needs. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Cody Cearlock
September 19, 2024
5
out of
5
rating by Cody Cearlock
"Super easy! Great folks"
We responded:
"Thanks, Cody! I'm glad you found the process easy and enjoyed working with our team. We appreciate your feedback and look forward to assisting you with any future needs. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Richard Leigh
August 23, 2024
5
out of
5
rating by Richard Leigh
"I've been going here for a couple of years now, and al is great, and his team 👏 the more coverage u want and / or need, it's a little costly, but it's worth it."
We responded:
"Hello Richard, thank you for the 5-star rating! We are delighted to hear about your positive experience with our insurance agency. Your feedback is greatly appreciated. If you ever need assistance in the future, feel free to reach out. - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Shala Clow
June 14, 2024
5
out of
5
rating by Shala Clow
"State Farm has made a stressful situation so easy, everyone has been so nice, helpful and understanding! I recommend State Farm to my friends and family and will continue using them for my insurance. I am very satisfied with the services they provide and can’t thank them enough!"
We responded:
"Shala, we are ecstatic to hear about your positive experience with our team at State Farm! We are pleased to have provided you with helpful and understanding service during a stressful time. Thank you for recommending us to your friends and family. We look forward to continuing to meet your insurance needs! - Al Schelling - State Farm Insurance Agent, Decatur, IL"
Anaiah Payne
March 7, 2024
4
out of
5
rating by Anaiah Payne
"I've always had great experiences with this agent and their team. Even though I live a few hours away and haven't lived in Decatur in 5 years or so, I decided to stay loyal with this agent. However, today I had a unprofessional experience with Rodrigo that has caused me to look for an agent in my town (was going to anyway, I was just being a snail about it). I simply called to see why there was an increase in my insurance because life happens & I wasn't paying attention to my previous paid payment, so I just wanted clarification. He told me rates went up and I simply asked why wasn't I notified because I didn't know if I had missed an email or mail regarding it. His response was "we don't notify you of rate changes. You don't get notified when prices of Oreos goes up when going to Walmart." How can you compare increased prices of Oreos (a non-essential item) to car insurance (a essential item paid MONTHLY) increasing in price? Common sense would tell you anyone would want to know if their car insurance cost is going to increase & why. The added snide comment was both unnecessary and simply illogical/dumb. HOWEVER, with today put aside, I would still recommend this agent."
We responded:
"Hi Anaiah, I have sent you a text and followed up with detail on the reasons for our recent price increases. I value your business and look forward to talking to you more about this. "
Patti Bolt
December 10, 2023
5
out of
5
rating by Patti Bolt
"Thanks Rod for helping me get my insurance lower and moved over quickly! Appreciate you all!"
We responded:
"Thank you for the five-stars, Patti! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Aaron Gerling
December 8, 2023
5
out of
5
rating by Aaron Gerling
"Great staff and very friendly! We appreciate all of Rod and Al's on getting our policies moved over! Thanks guys!"
We responded:
"Aaron, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Decatur, IL."
Tristan Brown
December 6, 2023
4
out of
5
rating by Tristan Brown
"I walked in about 10 minutes before they closed for Thanksgiving. One of the workers stayed over for about a hour getting me the best rates. When it came down to payment I was extremely satisfied with my monthly rate. Everyone in the office was easy going nice friendly and upstanding."
We responded:
"Thank you, Tristan, for the amazing review! Our team works hard to provide a great insurance experience in Decatur and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
